Privacy Policy

Last updated: January 2024

Introduction

radiant-fjord ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.

We encourage you to read this policy carefully. If you have questions about our privacy practices, please contact us at [email protected].

Information We Collect

We may collect and process the following types of personal data:

Information You Provide

Contact details (name, email address, postal address)
Business information (company name, job title)
Project requirements and technical specifications you share with us
Communication records (emails, meeting notes)
Payment information when you engage our services

Information Collected Automatically

Device information (browser type, operating system)
Usage data (pages visited, time spent on site)
IP address and approximate location
Referral source (how you found our website)

How We Use Your Information

We use the personal data we collect for the following purposes:

To respond to your enquiries and communicate with you about our services
To provide, maintain, and improve our services
To process transactions and send related information
To send you technical notices, updates, and support messages
To analyse website usage and improve user experience
To comply with legal obligations and protect our rights

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Consent: When you have given clear consent for us to process your data for a specific purpose
Contract: When processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
Legal obligation: When processing is necessary to comply with the law
Legitimate interests: When processing is necessary for our legitimate interests or those of a third party, provided your rights do not override these interests

Data Sharing

We do not sell your personal information. We may share your data with:

Service providers: Third parties who help us operate our business (e.g., hosting providers, payment processors)
Professional advisers: Lawyers, accountants, or auditors when necessary
Authorities: Government bodies or law enforcement when required by law

Any third parties we share data with are obligated to protect your information and use it only for the purposes we specify.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

Typical retention periods:

Enquiry correspondence: 2 years after last contact
Client project records: 7 years after project completion
Financial records: 7 years as required by law
Website analytics: 26 months

Your Rights

Under data protection law, you have rights including:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data in certain circumstances
Restriction: Request that we limit how we use your data
Portability: Request transfer of your data to another organisation
Objection: Object to our processing of your data

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted communications, secure data storage, access controls, and regular security reviews.

International Transfers

Your data may be processed outside the UK or European Economic Area by service providers. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated via our website or direct notification. We encourage you to review this policy periodically.

Contact Us

For questions about this privacy policy or our data practices, please contact:

radiant-fjord
47 Riverside Walk
Guildford, Surrey
GU1 4QP
United Kingdom

Email: [email protected]

Supervisory Authority

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Visit radiant-fjord.com for more information.